ModrinumContact
Tell us the situation, not just the requirement
A useful first reply needs three things: how many lives are covered, when the policy renews, and what is currently going wrong. With those we can usually tell you something concrete the same week rather than sending a brochure.
Send an enquiry
This form is not connected to a processing system. Submitting it will not deliver a message anywhere, so please write to hello@modrinum.com with the same details, or call the office. The fields below show exactly what we will ask for.
Office
Modrinum Benefits Administration4th Floor, Ambika Chambers
Plot 17, Block EP, Sector V
Salt Lake City, Kolkata 700091
West Bengal, India
Five minutes on foot from Karunamoyee, and a short auto ride from the Sector V terminus. Visitor parking is behind the building; tell reception you are here for the benefits desk on the fourth floor.
Hours
Monday to Friday, 09:30 to 18:30. Saturday, 09:30 to 14:00 for the claims and helpdesk teams. Closed on Sunday and on West Bengal public holidays, with an emergency hospitalisation line published to covered employees for admissions outside those hours.
Where to write
- hello@modrinum.com — new enquiries, proposals, anything commercial.
- claims@modrinum.com — a stuck claim, a pre-authorisation, a deficiency letter. Put the claim number in the subject line.
- enrolment@modrinum.com — dependant changes, e-card requests, election questions from covered employees.
- careers@modrinum.com — applications, with the role in the subject line.
If you are a covered employee
You are being admitted to hospital
Call the helpline number printed on your e-card before admission if it is planned, or within twenty-four hours if it is an emergency. Have the e-card, a photo ID and the hospital's name ready. We raise the pre-authorisation; you do not have to fill the form yourself.
If the admission is at 2 a.m. and you cannot reach anyone, get treated. Keep every bill and the discharge summary, call us the next morning, and we will convert it into a reimbursement file.
You need a card, or a dependant added
Write to enrolment@modrinum.com from your work email with your employee code. E-card reissue is same day. A new spouse or child must reach us within thirty days of the marriage or birth, with the certificate attached, or the addition usually waits until renewal.
We answer employee queries directly. Your HR department sees that a claim exists and where it stands; it does not see your diagnosis or your documents.
What happens after you write
Enquiries are read the same working day and answered within one. If you have sent data — a census, a claims MIS, an insurer master — we acknowledge receipt, confirm the encrypted route we would like the rest of it to come by, and come back within five working days with the reconciliation and the renewal position in writing. There is no charge for that first note and no obligation attached to it, and a fair number of HR teams have used ours to fix an arrangement they then kept.